ISO INTERNATIONAL STANDARD 37104 First edition 2019-04 Sustainable cities and communities - Transforming our cities Guidance for practical local implementation of IS0 37101 Villes et communautes territoriales durables - Transformer nos villes Document d'orientation pour la mise en oeuvre pratique de I'iso 37101 au plan local Reference number ISO 37104:2019(E) osi @IS02019 IS0 37104:2019(E) COPYRIGHTPROTECTEDDOCUMENT @ IS0 2019 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either IsO at the address below or Iso's member body in the country of the requester. ISO copyright office CP 401 : Ch. de Blandonnet 8 CH-1214 Vernier, Geneva Phone: +41 22 749 01 11 Fax: +41 22 749 09 47 Email: [email protected] Website: www.iso.org Published in Switzerland ii @ IS0 2019 - All rights reserved IS0 37104:2019(E) Contents Page Foreword ..V Introduction. ..vi 1 Scope. ..1 2 Normative references ..1 3 Terms and definitions 2 4 Political commitment: leadership, responsibilities, organization and capacity building... 6 4.1 Local leadership in context .6 4.2 Political decision-making. .6 4.3 Organization and capacity building. .7 4.3.1 Organization, roles and responsibilities. 7 4.3.2 Capacity building within the management system's staff. 7 4.4 Involving interested parties. .8 4.4.1 The importance of engagement and partnership. ..8 4.4.2 Communicating effectively with interested parties. ...8 4.4.3 Involvement and communication throughout the process of managing sustainabledevelopment.. ..9 5 Implementing a management system for sustainable development .11 5.1 Introducing the five-step process .11 5.2 Baseline review .13 5.2.1 Overview 5.2.2 Mapping the local situation. 5.2.3 Establishing a diagnosis ..15 5.2.4 Benchmarking against relevant comparators 16 5.3 Defining a strategy for sustainable development .17 5.3.1 Overview .17 5.3.2 Setting local priorities to achieve the policy. 17 5.3.3 Defining objectives of sustainable development, corresponding to priorities .. .18 5.3.4 Setting long-term targets. 18 5.3.5 Defining related key performance indicators (KPIs) 18 5.4 Establishing the action plan and planning its implementation 20 5.4.1 Overview 20 5.4.2 Establishing the action plan. 21 5.4.3 Managing common risks and common enablers that cut across the areas ofaction 21 5.5 Conducting performance evaluation and continual improvement. .22 5.5.1 Overview 22 5.5.2 Monitoring the city's progress towards sustainable development 22 5.5.3 Continually improving the management system for sustainable development...24 5.5.4 Record control. 24 5.5.5 Management review 25 6 Support for the management system .26 6.1 Resources 26 6.2 Competence 27 6.3 Awareness. 27 6.4 Communication 28 6.5 Documented information 29 6.5.1 General 29 6.5.2 Creating and updating .30 6.5.3 Control of documented information ..30 Annex A (informative) Is0 37101 and Is0 37104 support the UN sustainable development goals (SDGs) .32 @ IS0 2019 - All rights reserved ii IS0 37104:2019(E) Annex B (informative) Case studies. .37 Annex C (informative) Example of the application of the Is0 37101 cross-analysis matrix .56 Bibliography 61 iv @ IS0 2019 - All rights reserved IS0 37104:2019(E) Foreword Iso (the International Organization for Standardization) is a worldwide federation of national standards bodies (IsO member bodies). The work of preparing International Standards is normally carried out throughIsotechnicalcommittees.Eachmemberbodyinterestedinasubjectforwhichatechnical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with Iso, also take part in the work. ISO collaborat