BSISO 13053-2:2011 BSI Standards Publication Quantitative methods in process improvement six Sigma Part 2: Tools and techniques bsi. ..making excellence a habit? BS ISO 13053-2:2011 INTERNATIONAL ISO STANDARD 13053-2 First edition 2011-09-01 Quantitative methods in process improvement Six Sigma - Part 2: Tools and techniques MethodesquantitativesdansI'ameliorationdeprocessus-Six Sigma- Partie 2: Outils et techniques Reference number ISO 13053-2:2011(E) so @ISO2011 BS ISO 13053-2:2011 ISO 13053-2:2011(E) COPYRIGHTPROTECTEDDOCUMENT ISO2011 copy: All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without permission in writing from either IsO at the address below or ISO's member body in the country of the requester. Licensed ISO copyright office Case postale 56 . CH-1211 Geneva 20 Tel. + 4122 749 01 11 Fax +4122749 09 47 E-mail [email protected] Web www.iso.org Published in Switzerland ii @ ISO 2011 - All rights reserved